At PetraWanders, we strive to provide quality travel products and excellent customer service. If you are not fully satisfied with your purchase, please review our return and refund policy below:
1. Returns
Returns are accepted within 24 hours of delivery.
To initiate a return, customers must email us at [email protected] with their order details and reason for return.
Returned items must be unused, in original packaging, and in the same condition as delivered.
2. Refunds
Once the return is approved, a refund will be processed within 3 business days.
Please note that any shipping fees (if applicable) are non-refundable.
3. Non-Returnable Items
The following are not eligible for return or refund:
Items returned after the 24-hour window.
Products damaged due to misuse, negligence, or improper handling.
Customized or final-sale products.
4. Contact Us
For return requests or refund-related inquiries, please contact us:
Email: [email protected]